Returns Policy

We do not offer returns on our products as they are handcrafted to order and made specifically for each customer. Should there be an issue with the products function and it is covered under our warranty (below) , we will be glad to service or replace the product at our discretion. In the event that we accidentally ship you the wrong item, of course we will take care of getting you the item you ordered and take care of all shipping charges incurred in making it right.

Warranty

Limited Warranty covers defects in workmanship for the Product for a period of 3 months from the original date of Receipt.

This limited Warranty does not cover any damage due to (1) acts of God, accident, misuse, abuse, negligence, improper handling, commercial use or modifications of this Product, or normal wear and tear; (2) improper operation or maintenance of this Product; or (3) attempted repair by any party.  This includes opening all Sabers in a manner in which they are not designed to be opened.

*This Limited Warranty does not apply where it is determined by ACLightsabers that there is no fault with the Product itself. Repairs not covered by the Limited Warranty may, at our discretion, be carried out at the owner’s expense.

You, the customer, are responsible for the cost of returning the Product to and return shipping from us.

Electronics, such as soundboards, batteries and LEDs are not warranted by ACLightsabers, as we did not make them.

We are not responsible for Soundcard failures, blown speakers, or over driven LEDS or any other operator errors.

Neopixel Blades at this time are not warrantied against damage resulting from combat. Neopixel blades will be warrantied against defects in workmanship or normal use, i.e. connector pins wearing out etc. for 90 Days from shipping date from ACLightsabers.

Warranty is non transferable

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us by using our contact form.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please contact us for return authorization and address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.